How it Works

We follow a structured, professional process to help get your website issues resolved as quickly and efficiently as possible. It starts with a direct conversation with you to make sure we accurately understand what the issue is, what environment we're working in, and what it will take for you to consider your issue resolved. You'll speak with a professional, courteous representative who is a native English speaker located in the U.S. In those rare instances where phone communication isn't practical, we will communicate clearly and precisely with you via email.

What we do after learning your view of the problem will depend on the particular situation. Often it involves us doing some investigation to isolate specific causes and possible remedies to the situation. In cases where we have limited details to go on, it may require follow-up conversations to clarify things as we uncover more information. For some situations the solution may be obvious and straightforward, and we're able to implement a fix quickly and easily.

If it's not a quick fix, or if there are alternative ways of solving the problem, we will provide you with a report of our findings and clearly laid-out recommendations for how to proceed. Depending on the nature and extent of the problem, additional fees may be required to perform the amount of work necessary to resolve the issue. At all steps of the process we will make it clear what we are doing, what we propose to do, and any costs that may be incurred. We will not perform work or bill you for work without your prior approval. If the solution to your issue requires expertise we do not offer (for example, a case where the problem is a legal one rather than a technical one), we will advise you as to what other types of services you should seek out.

The final step of our process is to verify with you that the issue is resolved, and if appropriate, to recommend other services that might prevent future issues or help further your business goals. We want you to be 100% satisfied with our services, and to rely on us for any future needs.

If you have any questions about how our process works, please contact us or or call.

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